Payment
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping Policies
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If package is lost or damaged during shipping with no provided proof, the seller will not be held responsible. We strive to make shipping costs affordable, but a minimum handling charge of $0.25 will be added to the actual shipping cost, to cover packaging materials. If purchasing smaller amounts of lead products, please contact us at chris@theleadpot.com and we will check if it can be shipped in flat rate boxes through the USPS cheaper.
Items are entitled to be refunded or returned based on complaint. If an item is damaged or lost please refer to Shipping Policies. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis. Buyer is responsible for shipping on all return items.
Cancellation
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Complaints
All complaints may be sent to customer service: chris@theleadpot.com . There is no guarantee of a resolution, but we strive for 100% satisfaction. Each case will be looked at individually, and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the item. Our products may contain lead and/or hooks. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
These terms and conditions are subject to change.
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